FAQs
Due to a very high volume of sale orders, you may experience a delay in shipping during our BFCM sale. If you would like your order to be prioritized, please select expedited shipping at checkout.
Additionally, all sale items are final sale and therefore not eligible for return or exchange. No exceptions. Sale items are not eligible for any additional discounts, including the AU welcome discount. A shipping fee of $10 will apply to all sale orders under $150. Our holiday return window does not apply to sale orders, as sale orders are ineligible for return or exchange.
Due to a high volume of orders, items purchased during our BFCM sale may take up to 10 business days to ship. If you would like your order to be prioritized, please select express shipping at checkout. Thank you for your patience!
Please review our full return policy here.
Orders placed with standard ground shipping are processed and shipped within 1-2 business days unless specified otherwise.
Please note that if you placed an order after 10:30 AM EST on a Friday, your order will not be shipped until the following Monday. You will receive an email notification with tracking and an estimated delivery date once your order ships.
It is not always guaranteed that a sold out product will be restocked. We recommend signing up for back in stock alerts for the item you are interested in.
You may also reach out to serivce@amandauprichard.com to inquire whether we plan to restock an item.
Due to a very high order volume, it is possible that we can over-sell on certain products, especially during new product launches or sales.
In the event your order is unable to be fulfilled, you will be notified via email and you will receive a full refund.
Please allow 1-2 weeks for your return to arrive at our warehouse, which is located in New York. Once your return is delivered, please allow 2-3 business days to inspect and process the return. You will receive an email confirming your refund once your return is processed. Please allow 3-5 business days for the refund to post to your account.
We accept Visa, MasterCard, American Express, and Discover. You can also pay with Amazon Pay, Apple Pay, PayPal and Klarna.
All payments are processed through our secure checkout system.